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Rejuvenation - Nonexistent customer service

Tried 3 emails and over 5 phone calls to find out when my 600$ lamp will be delivered. No response
#1400629
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Seriously 0 customer service. I called EIGHT times to find out they lost part of what I ordered.and thats why it was not being delivered but they could not figure this out until I called corporate. An hour at least on hold trying to get to customer service EIGHT TIMES...
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#1371645
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Highly discourage any purchases from rejuvenation. Their customer service (particularly Debbie) is abominable and they are completely unwilling to make the customer happy. Read all of the fine print with each individual item that you look at because the return policies...
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1.3
#1367235
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We ordered the Palmer Medicine Cabinet for the master bathroom in a whole house renovation of our residence. Because the renovation process has taken several months, we did not open the box until today, and we did not see the cabinet until this evening, after our...
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1.0
#1335597
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I placed an online order for 24 drawer pulls for a client. I wasn’t informed that they were sold out for 2 1/2 weeks and only because I called customer service and inquired about the status of the order. I had already emailed an inquiry the week prior and did not...
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Anonymous
Anonymous

After waiting 3 weeks for an order of house numbers, all I received was one number?? Now I cannot get anybody to respond to emails and cannot get customer support on the phone...

2.0
#1334494
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Rejuvenation - Nonexistent customer service

They sent me the wrong item and I cannot get anyone to answer the phone after three days of calling and endless call waiting. The online chat function doesn’t work. And my emails to customer service get bounced back to me after a day or so. I don’t know what to do with a 24-foot rug that I didn’t order!
2.3
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Customer service
Delivery Service
Product or Service Quality
Reliability
Style and Design
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#1263138
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Rejuvenation - On Hold forever

I have tried calling Rejuvenation several times today and have waited at least 20 minutes the first time I called and just tried again with the same experience with loud buzzing. I am trying to order 3 pendant lights and I am unable to speak to a live perso. I am very frustrated!
#1235555
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I ordered a $300 mirror online from Rejuvination. When it arrived it was barely mounted inside the frame and was very unstable. I'd hoped to return or exchange the mirror for a new one. However, In trying to resolve the issue, I called Rejuvination 4 days in a row and...
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Anonymous
William

Are you sure the original shipment itself is free of blame ? ... badly packed, roughly handled, tossed on the porch like you see on TV ? --- I also wonder why you had to pay t...

1.0
#1229518
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Rejuvenation's 'tools' for order status are useless. I receive an email that order had been shipped, then track order on the website which indicates that, in fact, the order has NOT shipped, and never receive UPS tracking numbers as promised in the original e-mail. But...
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#1209405
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Ordered a Hastings sectional from Rejuvenation in November. It was due to arrive in their Denver hub on 1/31 and they charged my credit card prior to it's "arrival" date. Long wait times, no way of tracking the shipment - seriously they have no idea where your...
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2.0
I didn't like
  • Long customer service replies without resolution
#1199356
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