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Rejuvenation - Poor customer service

Purchased (2) Doyle leather chairs on 9/27/18 for clients Was informed there would be a 10-12 week have called checking on these chairs just before Christmas, after Christmas, in the new year Everyone I have spoken to explained they would have to check and get back with me Needless to say I never received any form of communication back Just got off the phone with GM at the Portland store. She explained to me that they have so many stores opening everything it is very hard to find the information I need WHAT!!!! Why bother opening new stores when you can’t even service the stores you have Unacceptable Still have no idea when and if these chairs are going to show up Will NEVER order any furniture thru Rejuvenation/william Sonoma again
1.5
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1444020
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I should have paid more attention to the reviews. I sent a rug( to buy a different one from them) and still have not been credited for the original purchase. They received the returned rug from UPS which I paid $109 for shipping last Wednesday. I just called customer...
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I didn't like
  • Return policy
#1413975
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Rejuvenation - Nonexistent customer service

Tried 3 emails and over 5 phone calls to find out when my 600$ lamp will be delivered. No response
#1400629
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Seriously 0 customer service. I called EIGHT times to find out they lost part of what I ordered.and thats why it was not being delivered but they could not figure this out until I called corporate. An hour at least on hold trying to get to customer service EIGHT TIMES...
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#1371645
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Highly discourage any purchases from rejuvenation. Their customer service (particularly Debbie) is abominable and they are completely unwilling to make the customer happy. Read all of the fine print with each individual item that you look at because the return policies...
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1.3
#1367235
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We ordered the Palmer Medicine Cabinet for the master bathroom in a whole house renovation of our residence. Because the renovation process has taken several months, we did not open the box until today, and we did not see the cabinet until this evening, after our...
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1.0
#1335597
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I placed an online order for 24 drawer pulls for a client. I wasn’t informed that they were sold out for 2 1/2 weeks and only because I called customer service and inquired about the status of the order. I had already emailed an inquiry the week prior and did not...
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Anonymous
Anonymous

After waiting 3 weeks for an order of house numbers, all I received was one number?? Now I cannot get anybody to respond to emails and cannot get customer support on the phone...

2.0
#1334494
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Rejuvenation - Nonexistent customer service

They sent me the wrong item and I cannot get anyone to answer the phone after three days of calling and endless call waiting. The online chat function doesn’t work. And my emails to customer service get bounced back to me after a day or so. I don’t know what to do with a 24-foot rug that I didn’t order!
2.3
Details
Customer service
Delivery Service
Product or Service Quality
Reliability
Style and Design
Website
#1263138
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Rejuvenation - On Hold forever

I have tried calling Rejuvenation several times today and have waited at least 20 minutes the first time I called and just tried again with the same experience with loud buzzing. I am trying to order 3 pendant lights and I am unable to speak to a live perso. I am very frustrated!
#1235555
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I ordered a $300 mirror online from Rejuvination. When it arrived it was barely mounted inside the frame and was very unstable. I'd hoped to return or exchange the mirror for a new one. However, In trying to resolve the issue, I called Rejuvination 4 days in a row and...
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Anonymous
William

Are you sure the original shipment itself is free of blame ? ... badly packed, roughly handled, tossed on the porch like you see on TV ? --- I also wonder why you had to pay t...

1.0
#1229518
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