Did not have an in-store experience, but online. This company is awful. I ordered a rug on a special sale. I was charged for the rug and noticed for a week it was still "waiting to ship" under my order status. I emailed the company, waited over 48 hours for their "24...Read more
Rejuvenation has put me in a situation that is careless, thoughtless, self-serving, and unprofessional. I placed an order for the Yeon pendant light on March 7 and was informed that it would take 3 weeks (March3) to four weeks (March 28) for it to arrive. We had our...Read more
I won't bore readers with all the details, but just that it has taken me months, several emails, chats, and phone calls to STILL NOT get my refund for a doorbell. The last straw was that they finally issued the return (still not on my cc....so who knows) but for the...Read more
Rejuvenation Customer Care Review
Terrible Customer Service- they don't stand behind their products. The shipping is overpriced and very slow. The return process was so slow and impossible to get answers and every time I bought something it would go on sale right after with no ability to adjust price.
Outdoor Lighting Review
Placed order for outdoor light fixtures 3 months ago; still have not received them. Customer service is uninformed and unhelpful. Will never shop here again.
I spent a great deal of time trying to order a lamp from the Rejuvenation late spring 2016 catalogue. First their site refused to honor the first time customer promo code they had emailed to me. When I called them, and a very nice lady finally got that sorted out, it...Read more
on Sept 25th I purchased an item off of the rejuvenation website. I received and order confirmation email with an order number, expected delivery date, they took my credit card #, etc. This was two months ago, it takes that long for the items to be made so I thought...Read more
I didn't like
I purchased $800 worth of pendant lighting for my kitchen island back in August 2015. The items arrived and were attempted to be installed. Upon installation..the brass nuts that hold the light fixture glass shade popped off. This happened on two of the three fixtures...Read more
I didn't like
- Bad quality worse customer service
I ordered a table from them on July 17. July 20th, I received an email stating it had been shipped. After 5 weeks, I called and they told me the table had been damaged during shipping. I received a new email stating that a new table had been shipped. It has been 6...Read more
- Easy to order
I didn't like
- No delivery
The "new" Rejuvenation (now owned by Williams Sonoma) has outsourced the manufacturing of many of their lighting fixtures to China and elsewhere. The quality of their products has plummeted while their prices have increased. At the Portland "old" Rejuvenation store,...Read more
Rejuvenation Lighting turnkey lamp socket failed on my fixture after short time. Poor response to request for replacement proprietary part. Not available contact Antique Lamp Supply for a replacement. I really like the products that Rejuvenation sells but may be...Read more
I purchased lighting fixtures for $800 and called to get the required return ok for one item, a sconce for $220. The customer service rep was very rude. I was told because I had selected a shade my purchase was "customized" and could not be returned. But there was no...Read more
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